How Soon Should I Reserve?
All rentals are booked on a first come first served basis. To ensure you will have your favorite items available, booking as early as possible is best.
A reservation fee will be required to hold your selected items, and is non-refundable in the event of cancellation. This fee will be applied towards your final rental total.
How And When Do I Pay?
A 25% reservation fee will be required upon booking to hold your selection, and is non-refundable in the event of cancellation.
This fee will then be applied towards for final rental total. If your event is less than 2 weeks away then full payment is required.
Your final payment is due 2 weeks before your event and is non-refundable in the event of cancellation.
PAYMENT OPTIONS: We are equipped with the Dream Machine which allows us to take Debit, Visa, and MasterCards. We also accept cash and Etransfers.
What Happens If I Need To Change My Order Amounts?
We understand that guest numbers can change without notice, so we have the following policies in place to assist in this situation.
ADDING OF ITEMS: Additional items may be added to your order up until 1 business day before pick up or delivery, and are subject to availability.
REDUCTION OF ITEMS: A reduction of items can be made once, up to 20% of the original order per item grouping, within one week before the event date.
Any additional reductions will be subject to a 50% cancellation penalty plus taxes.
How Does Pick Up or Delivery Work?
We offer both services for your convenience. Delivery and / or pick up service is available at reasonable rates.
PICK UP & RETURN: Pick up & return is located at #3041 Big Lake Road, Big Lake Ranch, BC. Pick up is between 8am - 1pm the day before the event,
and return is between 8am - 1pm the day after the event, unless special arrangements have been made in advance.
DELIVERY AND / OR PICK UP: Arrangements for delivery and pick up must be made one week in advance before your event takes place, and be paid up front.
Please feel free to contact us for a quote. Pricing is dependent on rental order size, vehicle required (car, truck, truck & trailer), and location.
This service is a curb side delivery, from our door to your location of choice (ie.) Home or Event Site.
We require someone to be present at the location to sign for the delivery. Please let us know if there are stairs, gates, pets or special instructions,
and this will be factored into your quote at time of booking. For your order to be picked up, it must be neatly stacked at the original delivery location.
SET UP OR TAKE DOWN: If you require set up or take down, these services are available for an additional cost, and need to be arranged a head of time.
Is A Damage Deposit Required?
We do require a valid credit card before your order is released into your possession, as we do charge for badly soiled, broken, damaged or
missing merchandise, including packing materials.
What Happens If Items Are Broken, Lost or Stolen?
In the event of broken, damaged, lost or stolen items you will be required to pay full replacement costs including taxes.
What Are My Responsibilities For Returning Merchandise?
The renting party is responsible for the rented merchandise from the time of pick up / delivery until the goods are returned.
Please make sure all merchandise is protected and secure from weather while in your possession.
Make sure all packing materials are kept with the original packing containers.
Please repack rental merchandise in its original packing materials, and return to their point of delivery.
All glassware, serving dishes, and utensils should be free of food, confetti and garbage.
Linens should be dry (to prevent mildewing) , free of confetti, wax food and garbage, and placed in the linen bags for dry cleaning services.
Please feel free to contact us with any questions or requests you may have,
and we would be more than happy to assist you.
The Fine Details: Rental Policies, Procedures & FAQ's
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